How do I join my gym on BrightCore?
Your gym must invite you first. You'll receive an email with an invitation link to create your account.
I forgot my password, how do I reset it?
Click the 'Forgot Password' link on the login screen. We'll send you a password reset link by email.
How do I buy credits or subscriptions?
Go to the 'My Pass' page in the app to purchase credits or manage your subscription. All payments are processed securely through Stripe.
Can I cancel a class booking?
If your gym allows cancellations and credit refunds, you can cancel and receive your credits back. Check your gym's cancellation policy.
What happens if a class is full?
You can join the waitlist! You'll receive a push notification when a space opens up.
Where can I see my credit balance?
Your credit balance is displayed in the top right corner of the main page.
Can I pause my subscription?
Yes, you can pause your subscription yourself through the 'My Pass' page.
My payment failed, what should I do?
First check your credit card details. If the issue persists, contact your gym owner to check their payment page, as all payments are processed through Stripe.
I can't complete waiver signing, what now?
Waivers are set by your gym and must be completed before booking classes. If you're having trouble, contact us for support.
What fees are charged for payment processing?
BrightCore uses Stripe to securely process all payments. To cover these costs, a fee of 1.98% plus €0.25 is applied to transactions on the Core subscription, while transactions on the Free subscription incur a fee of 3.5% plus €0.25. Fees may be higher for international cards.